FAQs

We thought you might ask…

We reply to emails during business hours from 9am-6pm Eastern Standard Time within 24 hours of receiving your request or inquiry.

Questions About Existing Orders & Shipping

Do all orders really ship free?

Yes, we ship all orders to the contiguous 48 states free of charge. All packages over 1lb. ship via USPS Priority Mail or UPS Ground and should ship from the warehouse within 1-3 business days. Smaller packages (under 1 lb.) are shipped via First Class Mail. Delivery dates for all products are dependent on USPS and UPS. We are only able to ship to the contiguous 48 states. If multiple plants are ordered at the same time they may not all be delivered at the same time.

How do I make changes to an existing order?

Please contact us at within an hour of order placement at if you need to make changes to an already existing order. We will make every effort to accommodate your change request but cannot guarantee that we will be able to do so.  

How do I change the shipping address on an existing order?

Please contact us within an hour of order placement at if you need to change the shipping address for an existing order. We process orders quickly but will make every effort to accommodate your request but we process orders quickly and cannot guarantee that we will be able to change the shipping address.

What is the status of my order?

To check on the status of an order, sign into your account using the email address and password entered during checkout. Click “ORDERS” from the menu. You may email if you have additional questions but please allow 24 hours for a response and please be aware that we have the same visibility into order tracking that you do.  NOTE:  Currently most carriers are not scanning packages except at the point of origin so tracking information may be delayed or limited even though your package is on its way to you.

Can I ship to several different addresses?

You will need to place separate orders for each shipping address.

Can I have a plant shipped overnight?

We do not offer overnight shipping (yet).

How do I place a large order? (20+ plants per delivery address)

To order plants for an event or special occasion, please contact us at orders@planterina.com

How long will it take to receive my order?

We ship via USPS Priority Mail or UPS Ground for most shipments (USPS First Class Mail for boxes under 1lb.).

We make every effort to ship all orders within 4-6 business days, which is longer than we would normally take, due to COVID-19. Once your order is shipped it is typically delivered within 2-5 business days.  There may be additional delays due to COVID-19 restrictions resulting in limited staffing at shipping carriers.

Business days are Monday through Friday excluding holidays.

Questions About Plants & Pots

Help! I have never had success with houseplants!

You have come to the right place. At Planterina.com, your new plant comes to you direct from the greenhouse where it was grown—unlike most retail houseplants, which have suffered through days, weeks and sometimes months of being re-shipped and stored in warehouses. What’s more, you will also be able to find tons of plant care and styling inspiration on our site and in our social media.

Will my plant look like the plant in the picture?

Yes, your plant will look like the plant pictured on the product page. However, as with all products of nature, variations in size, shape and color are to be expected and are part of the plant’s beauty. And remember, these plants are bred to thrive and will become more lush and beautiful over time given the proper care. Please see our Plant Care section for more information on how to best care for your new plant.

Why isn't my pot perfect?

At Planterina, we support the idea that there is beauty in imperfection. We have intentionally select items for the site that reflect a handmade aesthetic. Many of our white glazed ceramic pots, for example, will have slight but noticeable variations in color, texture, size, thickness and finish. Our grey terra cotta pots may appear slightly brown and then turn a much darker grey once they become saturated with moisture. We consider these variations to be valuable components of most of the items we select.

Why is there no drainage hole in my pot?

Our white glazed ceramic pots are “cover” pots, and the plants in growpots are meant to drop right into them. To water the plant, simply lift the grow pot and water under a faucet or over a sink basin. Keep in mind that overwatering is a killer and most houseplants prefer to dry out between waterings! For more information on detailed plant care, please check our Plant Care.

My order arrived damaged. What do I do?

Please be sure to inspect your package and plant immediately upon delivery. Should your order arrive damaged, email a photo of your damaged order to along with the order number within 24 hours of receiving the delivery. We’ll happily replace your order or issue a credit for irreversibly damaged plants and pots.

Questions About Returns, Exchanges & Payments

Returns/Exchanges

We handle returns and replacements on a case-by-case basis with the ultimate objective of making our customers happy. If you're not happy with your recent purchase, please email us at orders@planterina.com 

Please note we are not responsible for packages returned to us by the carrier due to incorrect or incomplete address or delivery information.

What forms of payment do you accept?

We accept all major credit cards. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order is shipped.

Do you offer subscriptions?

Not yet. We expect to launch our gift subscription program soon.

Questions About Retail Locations, Wholesale Division And Design Services

Can I visit the Planterina Greenhouse or store?

No, there is no public access to the greenhouse. Also, we do not currently have any retail locations.

Do you sell wholesale?

No, we do not offer wholesale plants.

Do you offer plant installation and design services?

No, we do not offer plant installation and design services.

Security & Privacy

Please reference our Terms & Conditions and Privacy Policy. Should you have additional questions, email us at .